J R Products, Inc. calculates your shipping costs during the checkout process. As part of the checkout process, we will provide you with UPS shipping rates as quoted by the UPS Web site. The rates will change depending upon the level of service you have requested as well as the weight of your order. For more details, you may consult the UPS Web site at www.ups.com.

For orders being sent to a P.O. Box or APO/FPO address, shipping rates are based on the weight of your order alone, as Standard shipping (3-7 day delivery) is the only option available for these addresses. Items weighing more than 70 lbs. cannot be shipped this way due to postal regulations.

Shipping

Estimated shipping 2 - 4 weeks

Calculating Order Arrival Date

Total delivery time for orders arriving via UPS/USPS is based on order processing time plus shipping time. You can track your package as it makes its way to its final address. When your order has been shipped, you will receive an e-mail shipping confirmation with a tracking or delivery confirmation number. You can check the status of your shipment in the following ways:Order processing time is the time needed to pick and pack your order. Our goal is to process your order in less than 24 hours, when received during our normal business week (Monday-Friday).

If UPS or USPS ships your order, you can track your package as it makes its way to its final address. When your order has been shipped, you will receive an e-mail shipping confirmation with a tracking or delivery confirmation number. You can check the status of your shipment in the following ways:

• Contact a J R Products, Inc. representative at 866-979-0385.
• E-mail us at shipping-status@no-trim.com for an update.

We will provide you with timely, accurate information about the status of your order. If you should misplace your shipping confirmation e-mail, please contact one of our customer service representatives at 800-979-0385 for assistance or e-mail us at: shipping-status@no-trim.com

Shipping Restrictions

Shipping restrictions are as follows:

• P.O. Boxes and APO/FPO Addresses are serviced by the United States Postal Service.
• Due to postal regulations, any order that weighs more than 70 lbs. or exceeds certain dimensions cannot be delivered to P.O. Boxes or APO/FPO addresses.
• J R Products, Inc. cannot ensure that orders to APO/FPO addresses or to any United States Protectorate will be delivered within the Standard service window of 3 to 7 business days.
• P.O. Boxes and APO/FPO addresses are offered the Standard service delivery option only.
• Orders to all United States Protectorates are offered the Standard service option only and incur a $7 surcharge.

Shipping Product

J R Products, Inc. offers shipping to all United States addresses including Alaska and Hawaii, APO/FPO, Puerto Rico, Guam, and the U.S. Virgin Islands. J R Products, Inc. cannot currently support international orders.

Note: A surcharge will be added to orders shipped to Alaska, Hawaii and all U.S. Protectorates.
Multiple Shipping Locations

To expedite delivery, J R Products, Inc. may ship your order from separate locations. As a result, you may receive multiple packages. There will be no additional shipping costs, but you may see multiple shipping charges on your credit card statement, equaling but not exceeding the total shipping fee calculated on your receipt.

Damaged Merchandise

If your merchandise is damaged when it arrives, please call Customer Service at 866-979-0385 or email at:

shipping-status@no-trim.com ATTN: damaged goods

Returns: Please call 866-979-0385 to arrange for return authorization if:

• If goods are damaged in shipment.
• If you are not satisfied with product (prior to installation)
• If product fails before the 10 year warranty

NOTE: The customer has 15 days to return any damaged merchandise.